Seeking a challenging position with an organization that can effectively use my e-services knowledge and skills. My professional business career exhibits a record of strong achievement. Details of my experience and accomplishments are enumerated on my resume. My people skills are outstanding, and have enabled me to generate loyalty in any organization. This, along with my personal involvement in all aspects of the job, has given me an excellent track record. I am skilled at bringing a diversity of people together to pursue a common goal whether within a firm or among partner institutions.

Data Translation Technician

· Contract through KellyIT, hired permanent 1/06
· IP addresses, domain registrations and tech support for clients and sales staff. Strong Technical understanding of e-services.
· Respond to service and support of external customers.
· DNS transfers for email accounts and web hosting.
· Software: Remedy, IMANAGE, Prospect, TBS
· Experience work with trouble ticketing/call management software products
· Deadline-sensitive, able to meet project deadlines or effectively communicate alternative solutions
· Strong DNS experience, including reading and understanding zone files, updating zone files and coordinating DNS transfers
· Experience with security involving password resets, domain registrant rights, and secure certificate administration.
· Responsible for all domain administration, which includes securing new domains and working with the hosting company to ensure websites are properly functioning.
· Ability to communicate technical concepts clearly and willingness to transfer expertise and knowledge to coworkers.
· Flexible schedule and dedication to work off-hours, providing on-call support as needed.

Device Database Administrator

On-site, consultant for support and database management
· internet research as contracted through Mindex Technologies
· Development tools include Windows Server 2003, Xean, and remote desktop applications, Windows Server 2003, XEAN, and remote desktop.
· Database Management
· devices and consumables
· customer tech support
· Performed pricing research and implemented the data transition to a large database program using workbooks and spreadsheets
· Resolved daily problems and issues
· Recommended web interface and data transition improvements
· Good organizational and visual recognition skills to handle, scrub, and manipulate LARGE amounts of data
· Ability to pick up mistakes easily while looking at large amounts of data in large spreadsheets and web pages
· Ability to find and fix data inconsistencies by utilizing data from various sources
· Software Testing of web based reporting tool written in .net, updating and maintenance of test plans
· validated and edited help files
· Use of Windows XP, MS Office Apps, Internet Explorer, Email, Attachments, Network Fileshares, zip/unzip, and other skills
· Increased users ability to navigate database information; maintained quality service; maintained professional and technical knowledge; accomplished organization goals.

Director of Operations

Processed daily registrations
· Scheduled courses, created and maintained instructor contracts and proposals, processed accounts receivables and invoices
· Implemented the data transition to an online learning management system from the hard drive database records in FileMakerPro
· Strategic Planning; Multi-tasking; Data Maintenance; Verbal Communication; Written Communication; Thoroughness; Professionalism; Independence; Flexibility; Dependability; Coordination; Time Management. · Performed marketing tasks as required, email blasts, correspondence
·Resolved daily problems and issues. Recommended procedural improvements
· Maintained a 26 page printed catalog spreadsheet containing dates, instructors contact information
· Scheduled rooms for courses
· course descriptions
· Assembled all information and proofread, as well as emailing spreadsheet for Printing Company
· Accomplished human resource strategies; directed organizational strategies; directed operational strategies; increased management's effectiveness; maintained quality service; maintained professional and technical knowledge; accomplished organization goals.
· maintained professional and technical knowledge; accomplished organization goals
· Online Management System
· Domain Transfers & Purchase, DNS Settings, Email Forwarding and related functions.

Web Production Specialist

On-site contract work Fusion Productions, under contract with RHI ·Common Spot Web Content Management, E-mail marketing, Search engine optimization, TrainerSoft 7.0, Adobe PS 7.0, HTML Literate, Cascading Style Sheets, and ColdFusion Studio 5.0.
· Resolved daily problems and issues
· Used site evaluation tools, performed marketing tasks as required
· Conference registrations, email blasts, e-mail correspondence, database contact maintenance
· Responsible for project meetings
· Generated daily website reports, documentation of project completion, understanding of plans, details, specifications
· Defined and implemented web design parameters, style guides and visual standards
· Web Content Migration consisted of moving web pages and applications written in ASP from an existing web server environment into a shared application environment of coldfusion based 'CommonSpot.'
· Effectively used graphics to enhance the appearance and functionality of site design
· Recommended content, functionality, and navigation improvements
· Ability to handle shifting priorities and multiple projects simultaneously, meet tight completion deadlines
· Worked both independently and as part of a team which included marketing product managers, the IT and Advertising Departments to establish and optimize a consistent user experience
· Compiled a large report on the validity and impact analysis of 'Keyword' purchases for a major client. This involved a large amount of Internet research, websites and reports. Each word that the client requested was evaluated and researched individually
·Comprehensive knowledge of web page maintenance, the Internet, HTML experience with ability to create and modify web-based documents, CSS, meta tags
· Assisted with design, development, and ongoing maintenance of web sites and e-commerce initiatives.

Funeral Director

Web Designer; Webmaster

Website redesign and continued support for my own company, Baja Blue Computer Solutions, located at www.baja-blue.com; developed with PHP. Baja Blue provides web design and development, Internet services, and hosting.

Website design & development for Service Corp International, Inc. In 1997, these sites were cutting edge for funeral homes. They provided a way for families to obtain directions and information, as well as complete arrangements. The sites required an similar template with site management through FrontPage 1998. In 2001, the corporation underwent a change in the Eastern Regions and the sites were moved into an intranet.

ADDITIONAL INFORMATION

(AAS) Business Administration Degree
Finger Lakes Community College, Class of 1995<br>Chairperson of Student Senate, Member of Executive Committee, and Faculty Association's Academic Standards Committee.

(AOS) Funeral Arts & Science Degree
Simmons Institute of Funeral Science, Class of 1995

MEMBERSHIPS

Rochester Genesee Valley Funeral Directors Association

Association for Women in Computing UNY Chapter (AWC-UNY)

Member Gates Garden Club

2001 Member Greater Rochester Chamber of Commerce

Past Member NJ Funeral Directors Association

Finger Lakes Community College: Chairperson of Student Senate, Member of Executive Committee, and Faculty Association's Academic Standards Committee. As Chairperson: appropriated additional funding, allowing approval of blueprints by the Board of Trustees for an on-site Child Care Center.(1993-1994).

VOLUNTEER & COMMUNITY INTERESTS

Staff Photographer for One Communications at 17th annual JP Morgan Chase Corporate Challenge in Rochester, NY (2007).

Gates Garden Club Yearbook Chairman. Redesigned format. Awards Won.(2002-2006)

Author and Instructor for "Intro to HTML" at Rochester Info Courses (2004)

Author and Instructor for "The Garden Palette" at Rochester Info Courses (2004)

Member of a panel of professionals for workshop for Lifespan (2003).

Tutor of Biology, Anatomy, Sociology, Word Perfect, Lotus. (1995).